Privacy Policy

EagleRemit (“EagleRemit”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, secure, and disclose personal information when you access or use our money transfer services, website, mobile application, or related services (together, the “Services”).

By using our Services, submitting personal information to us, or continuing to use the Services after any update to this Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below.

1. PERSONAL INFORMATION WE COLLECT

We may collect personal information that you provide to us directly, that we generate in connection with your transactions, or that is required to verify your identity and meet compliance obligations. This may include:

1.1 Identity and contact information

Full name

Date of birth

Occupation

Phone number

Email address and/or residential address (where provided or required)

1.2 Identity verification and compliance information

Government-issued photo identification and identification numbers (where applicable)

Images or copies of identification documents you provide

Information obtained during verification checks, screening, or due diligence processes

1.3 Transaction information

Transaction amounts, dates, corridor or country, payment method, and payout method

Transfer history, references, and transaction status information

Refund, cancellation, and dispute information (where applicable)

1.4 Recipient information

Recipient name and contact details (where required)

Recipient bank account, mobile wallet, or payout collection information necessary to complete the transfer

1.5 Payment information

Debit or credit card details, or other payment method details used to fund transfers

Payment processing information related to authorisation, verification, or fraud prevention

2. HOW WE USE YOUR PERSONAL INFORMATION

We collect and use your personal information for the following purposes:

2.1 Providing the Services

To create, administer, and manage your relationship with EagleRemit

To process your transfer requests and complete money transfers and payouts

To communicate with you about transactions, confirmations, updates, errors, and customer support requests

2.2 Verification and compliance

Because money transfer services are regulated, we may use your information to:

Verify your identity and conduct customer due diligence

Conduct compliance checks (including fraud prevention, risk screening, and transaction monitoring)

Maintain records and demonstrate compliance with applicable laws, regulations, and industry standards

2.3 Business operations and service improvement

Internal administration, training, auditing, reporting, and quality assurance

System maintenance, troubleshooting, security monitoring, and service improvement

2.4 Marketing and advertising (where permitted)

To send you updates, offers, and promotions, where permitted by law

To conduct advertising measurement and marketing analytics

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

3. HOW WE DISCLOSE AND SHARE YOUR INFORMATION

We may disclose your personal information only where necessary...

3.1 Payout partners and payment networks

To complete your transaction...

3.2 Internal sharing within EagleRemit

We may share personal information internally...

3.3 Regulators, law enforcement, and authorities

We may disclose personal information...

3.4 Service providers and contractors

We may engage third-party service providers...

3.5 Marketing and advertising partners

Where permitted, we may disclose limited personal information...

4. INTERNATIONAL TRANSFERS

As we provide international money transfer services...

5. SECURITY OF YOUR INFORMATION

We take reasonable steps to protect personal information...

Access controls and staff access on a need-to-know basis

Secure systems, authentication measures, and monitoring

Secure transmission methods where appropriate

Policies and training for staff and contractors

While we work to protect your information...

6. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as necessary...

Provide the Services and maintain accurate operational records

Meet legal, regulatory, compliance, and record-keeping requirements

Resolve disputes and enforce our agreements

When information is no longer required...

7. YOUR RIGHTS AND CHOICES

7.1 Access and correction

You may request access...

7.2 Marketing preferences

You may opt out...

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy...

9. CONTACT US

If you have any questions...

Email: info@eagleremit.com

Mail: 6 Henty st Dandenong, VIC 3175